Terms

In short. ElectriCAD is software for drawing and documenting electrical installations. Your documents remain yours. You remain responsible for your installations and their compliance: the software suggests, you check. The Pro subscription renews automatically and can be cancelled at any time, effective at the end of the current period. This summary helps you read the sections below; only the sections are binding.

1. Who we are and what these terms are for

1.1. ElectriCAD is published by the business registered with the Belgian Crossroads Bank for Enterprises under number BE 0606.959.880, Avenue d'Aix-la-Chapelle 33, 4020 Liège, Belgium (legal notice). In these terms, "ElectriCAD", "we", "us" and "our" refer to that business.

1.2. These terms apply to the ElectriCAD application (my.electricad.app), the website www.electricad.app, the help center and all subscriptions (together, the "Service"). "You" means the person or company that creates an account or takes out a subscription. A "user" is any person who uses an account.

1.3. By creating an account, taking out a subscription or using the Service, you accept these terms. If you act for a company, you confirm that you are authorised to bind it.

1.4. The Service is designed for electrical and building professionals. A private individual may use it; they are then a "consumer" and keep all the protection the law gives them, in particular under section 7.

1.5. The contract includes: these terms, the data processing agreement and the prices and limits shown on the Pricing page at the time of your subscription. The privacy policy explains how we process your data.

2. The Service

2.1. ElectriCAD lets you, among other things, draw a floor plan, build a single-line diagram, link the components of the plan to the circuits of the diagram, produce a PDF file, share a document and work as a team.

2.2. The Service runs in a browser, on a computer or a tablet. An internet connection is needed to open it and to save online. Features that let you keep working without a connection are provided on a best-effort basis, without any guarantee.

2.3. The Service changes often: we add, change or remove features. If we remove an essential feature of a paid plan during a period you have paid for, we tell you and, if this clearly reduces the Service for you, you may cancel and get a refund for the unused part of the period.

2.4. Features marked "beta" or "in testing" are provided as they are and may change or disappear.

3. Your account

3.1. You give accurate information and keep it up to date. An account belongs to one person. You keep your login details to yourself and tell us straight away if you think someone else has used them. You are responsible for what is done with your account.

3.2. The Service is reserved for people aged 18 or over.

3.3. Documents are created in a workspace. The workspace belongs to the person or company that created it (the "owner"). The documents created in it belong to the owner, even when a member leaves the workspace. The owner chooses who has access and with which role, and is responsible for the members.

4. Plans and licences

4.1. Free plan. It lets you try the Service within the limits shown on the Pricing page (for example a number of documents, rooms and sheets). Exported files carry a non-commercial-use watermark. To hand documents to your clients as part of your business, you upgrade to Pro. We may change the limits of the free plan; we announce it in advance.

4.2. Pro plan. It lifts the limits of the free plan and gives access to all the features described on the Pricing page. It is paid per licence.

4.3. Licences. A licence belongs to one named person who can edit documents (owner, administrator or member of the workspace). A licence is not shared between several people. Viewers, who look without editing, do not use a licence. The owner adds or removes licences in the application; the price follows the number of licences.

4.4. Codes and promotions. A code or promotion (for example the two free months at the end of the tutorials) follows the conditions announced with it: personal, to be used within the stated period, once, with no cash value and not combinable unless stated otherwise.

5. Prices and payment

5.1. Prices are those of the Pricing page at the time of subscription. They are in euros and exclude VAT. VAT is calculated on the payment page according to your situation; a consumer sees the total price, VAT included, before paying.

5.2. Payment goes through our provider Stripe, by card, Bancontact or SEPA direct debit. We do not see or store your card details.

5.3. The subscription is paid in advance, for a month or a year. Your invoices are available in the billing area of the application.

5.4. If a payment fails, we let you know. Without settlement within 14 days, we may move your workspace back to the free plan: your documents are kept, and the limits of the free plan apply.

5.5. We may change our prices. For a current subscription, the new price applies from the next renewal, and we tell you at least 30 days in advance. If you do not accept it, you may cancel before the renewal.

5.6. A problem with a payment? Write to us first at billing@electricad.app: we reply within 14 working days. A chargeback opened without contacting us may lead to the Pro plan being suspended until it is resolved.

6. Term, renewal and cancellation

6.1. The subscription renews automatically for the same term (one month or one year), unless cancelled before the renewal date.

6.2. The owner of the workspace can cancel at any time from the billing area of the application. Cancellation takes effect at the end of the current period: the Pro plan remains active until then. The current period is not refunded, except in the cases set out in sections 2.3 and 7, or where the law requires it.

6.3. Switching from one billing option to another (for example from monthly to yearly) follows the options offered in the application.

6.4. When the Pro plan ends, your documents are not deleted. The limits of the free plan apply again: for example, you can no longer create documents beyond the limit, and exported files carry the watermark.

6.5. Closing your account. Write to support@electricad.app from your account's email address. We delete the account and the documents of your workspaces within 30 days, except what the law requires us to keep (for example invoices). Remember to export your files first.

6.6. Inactive free accounts. We may delete a free account with no login for more than 24 months, after notifying you by email at least 30 days in advance.

6.7. Suspension or termination by us. In case of a serious breach of these terms (for example fraud, licence sharing, an attack on the Service or illegal content), we may suspend or close the account concerned. Except in an emergency or where security is at risk, we notify you first and give you a reasonable time to fix it. Closure because of your fault gives no right to a refund.

7. Right of withdrawal (consumers)

7.1. If you are a consumer, you may withdraw within 14 days of your subscription, without giving a reason. Just tell us clearly, for example by email to support@electricad.app:

"I hereby give notice that I withdraw from the contract for the ElectriCAD subscription taken out on [date], in the name of [name], account email [email]. Date: [date]."

7.2. By subscribing, you ask for the Service to start immediately. If you withdraw, we refund the amount paid, minus the share corresponding to the period already provided, within 14 days, using the same means of payment.

7.3. Professionals have no right of withdrawal.

8. Your documents and your data

8.1. Your documents remain yours. Plans, diagrams, files, imported images: you keep all rights to them. You only allow us to host, copy, display and process them to run the Service (including backups), for as long as needed.

8.2. You confirm that you have the right to use what you import (for example an architect's plan) and to process the data of your clients that you store. For that data, we act as processor, under the data processing agreement.

8.3. Sharing. A view link lets anyone who has it see the plan concerned. You decide who you send it to and you can switch it off at any time. You are responsible for what you share.

8.4. Backups. We back up data regularly. Still, keep your own copies of important documents (for example your PDF files). Changes kept on your device while waiting for a connection depend on your browser: if you clear its data, they may be lost.

8.5. We may use aggregated, anonymous usage statistics to improve the Service. Your comments and suggestions may be used freely to develop the Service.

9. What ElectriCAD does, and what remains your responsibility

9.1. ElectriCAD is a drawing and documentation tool. It suggests default values (for example breaker ratings, cross-sections, circuit numbers, names), layouts and warnings. These are suggestions, for you to check and adapt.

9.2. ElectriCAD does not carry out design studies or sizing calculations. It does not guarantee that a plan, a diagram, a file or an installation complies with the RGIE, NF C 15-100 or any other rule, nor that it will be accepted by an approved inspection body, a grid operator or an authority. The symbols and conventions taken from the RGIE serve the readability of the documents; they are not a certificate of compliance.

9.3. You alone remain responsible for the design and execution of your installations, for checking your documents, for their match with the actual installation, for their compliance, their signature and their submission.

9.4. The help center, tutorials, videos and support answers provide general information. They do not replace professional advice.

10. Proper use of the Service

It is forbidden to:

• share a licence or login details between several people;
• resell, rent out or make the Service available to third parties without our consent;
• copy, decompile or disassemble the software, except where the law allows it;
• extract data or content from the Service by automated means;
• circumvent the limits, security or technical measures of the Service, or overload it;
• use the Service for content that is illegal, misleading or infringes the rights of others;
• use the Service to design a competing product.

11. Availability and support

11.1. We do our best to keep the Service available and working properly, without being able to guarantee that it will be free of interruptions or errors. Interruptions may be needed for maintenance, security or technical reasons; we keep them as short as possible.

11.2. The Service relies on providers (hosting, payment, emails…). Their unavailability may affect the Service.

11.3. Support is provided by chat and email, on a best-effort basis, with no guaranteed response time.

12. Liability

12.1. We undertake to use reasonable means to provide the Service (obligation of means).

12.2. We are not liable for:

• indirect damage, such as loss of revenue, clients or data, business interruption, damage to reputation, refusal by an inspection body or the cost of redoing work;
• the consequences of the documents you produce and the decisions you make based on them (section 9);
• the loss of data you did not save or that your device erased;
• third-party services and force majeure (section 13);
• use of the Service contrary to these terms.

12.3. Free plan: it is provided as is, without any warranty. To the fullest extent permitted by law, we have no liability towards a user of the free plan and owe them no compensation.

12.4. Pro plan: if you are a professional, our total liability, for all causes combined, is limited to the amounts you paid us during the 12 months before the event giving rise to it.

12.5. These limits do not apply in case of intentional misconduct, bodily injury, or where the law forbids them. If you are a consumer, they apply only to the extent permitted by the Belgian Code of Economic Law.

12.6. If you are a professional, you indemnify us against any third-party claim arising from your content or from use of the Service contrary to these terms.

13. Force majeure

We are not liable for a delay or failure caused by an event we cannot reasonably control: a general internet or hosting outage, a cyberattack, a natural disaster, a conflict, a decision of an authority, the failure of an essential provider.

14. Intellectual property

The software, its code, interfaces, documentation, graphic symbols and the ElectriCAD brand belong to us. Your subscription gives you a personal, non-transferable right of use for its duration. No other right is granted to you.

15. Third-party services

Some features go through other services (Stripe payment, Google or Microsoft login, support chat, videos). Their use is also governed by their own terms.

16. Personal data

We process your data under the privacy policy. For your clients' data that you store in ElectriCAD, the data processing agreement applies.

17. Changes to the terms

17.1. We may change these terms, for example when the Service or the law changes. The date of the current version is at the top of this page.

17.2. If a significant change affects a current subscription, we tell you by email or in the application at least 30 days in advance. If you do not accept it, you may cancel before it takes effect; if you paid in advance, we refund the unused part. Otherwise, the new version applies.

18. Communications and evidence

18.1. We write to you at your account's email address or in the application. You write to us at the addresses in the legal notice.

18.2. The electronic records of our systems (for example the date of a subscription, a payment or a change) are evidence between us, unless proven otherwise.

19. Miscellaneous

19.1. If a clause is held invalid, the others remain in force, and the clause concerned is replaced by the one that comes closest to it.

19.2. Not enforcing a right at a given time does not mean waiving it.

19.3. We may transfer the contract to a company that takes over all or part of ElectriCAD's business. We will inform you; your rights remain the same.

19.4. These terms exist in French, Dutch and English. In case of any difference, the French version prevails.

20. Governing law and disputes

20.1. These terms are governed by Belgian law.

20.2. In case of disagreement, write to us first at support@electricad.app: we will look for a solution with you.

20.3. If you are a consumer, you may also contact the Belgian Consumer Mediation Service.

20.4. Between professionals, the courts of Liège have exclusive jurisdiction. A consumer may bring proceedings before the courts designated by law.